FAQ
DO YOU TAKE COMMISSIONS?
Yes, we take a limited number of art commissions each year. Please email us with your project ideas at hello@erinbligh.com or fill out the contact form and we will be back in touch with details about our commission process.
WHERE CAN I FIND YOUR WORK IN PERSON?
Please visit our stockists page to find out where you can shop our work in person.
WHEN WILL MY ORDER SHIP?
Most in-stock items are ready to ship in 3-5 business days. Custom orders will vary from 4-8 weeks depending on the scope of the work. You will receive a shipping notification and tracking number via email when your order ships.
All items are lovingly made and shipped by the artist. If we foresee any delays in the above timelines, we will notify you by email immediately.
DO YOU OFFER EXPEDITED SHIPPING?
Yes we do, but please contact us directly at hello@erinbligh.com before checkout to arrange expedited delivery.
We currently only offer USPS Priority in our automated checkout due to the wide variation in shipping prices for expedited options based on weight, size of the artwork, and location of the customer. We are, however, happy to draw up a personalized quote on shipping to ensure that your package arrives in the safest and most affordable way depending on your needs.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes we do, but please contact us directly at hello@erinbligh.com before checkout to inquire about international delivery.
We currently only offer USPS Priority for US Domestic delivery in our automated checkout due to the wide variation in prices for international shipping based on weight, size of the artwork, and location of the customer. We are, however, happy to draw up a personalized quote on shipping to ensure that your package arrives in the safest and most affordable way depending on your needs.
A NOTE ON CUSTOMS AND IMPORT DUTY FEES: Any customs or import duty charges upon delivery are solely the responsibility of the customer. Any subsequent carrier handling fees as a result of custom charges are also the responsibility of the customer. As we have no control over these charges, we are unable to tell you what the cost would be as customs policies and import duties vary widely from country to country. For more information on current charges, please contact your local customs office. Estimated delivery timescales do not include any additional customs clearing times beyond our control.
WHAT IS YOUR RETURN POLICY?
We want you to be thrilled with your purchase. Please contact us immediately at hello@erinbligh.com if you feel there is a problem that needs to be addressed with your order and we will promptly work with you to come to a solution.
All custom and made to order items are FINAL SALE and returns and refunds will not be accepted. Non-custom items are subject to a strict 10 day return policy and must be in new condition.
To be eligible for a return, your item must be unused and in the same condition that you received it. Buyer is responsible for shipping securely in the original packaging, including insurance and tracking for the total cost of the item(s). Please contact us within 10 days should you feel a return is necessary at hello@erinbligh.com and we will work with you to begin initiating your return. We cannot offer refunds for any item that is not in its original condition, is damaged or missing parts for reasons responsible to the buyer, or items returned more than 10 days after the initial delivery.
REFUNDS: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We reserve the right to deny a refund or exchange if the item(s) returned are not in original condition or do not meet our quality standards. Shipping charges are non-refundable. Upon approval a credit will be applied to your original method of payment. It may take approximately 5-10 business days for your bank to process the refund before the funds apply to your account.
ANY OTHER QUESTIONS?
Feel free to reach out to us using our contact page with any other questions.